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Trust Center

Clear boundaries for identity, content, travel data, money, and support.

Natifly is designed so public travel discovery can coexist with private account and trip information. This page explains the customer-facing protections and status meanings that matter when you use the platform.

Identity and visibility

You control what belongs on your public profile

Public creator identity

A creator can publish a username, display name, profile image, headline, biography, location context, home airport, and website when their profile is public. Private-profile identity and private avatar delivery are not exposed as public creator content.

Private account data

Login, security, membership, private trip, booking, support, and account-management records are authenticated experiences. Public pages are not a shortcut into those records.

Creator content

Published media and private creator files are different

Publishable media only

Public stories use media that belongs to a published, publicly viewable post. Draft, private, or otherwise non-publishable creator media is not used to fill public cards or discovery surfaces.

No invented production activity

Natifly aims to use real creator stories, real engagement, real saved items, and real account activity. Empty and low-activity states should be presented honestly rather than filled with fabricated users, stories, trends, or transactions.

Views and creator earnings

Audience evidence is qualified before it counts

Natifly uses server-side timing and abuse controls to distinguish meaningful story views from obvious self-views, automation, duplicate activity, and concentrated abuse. Exact anti-abuse thresholds are intentionally not published because doing so would make them easier to manipulate.

Privacy-aware measurement

Qualified-view records use derived security fingerprints and timing evidence rather than storing raw browser UUIDs, raw user-agent strings, or raw IP addresses in the qualified-view record itself.

Earnings and payout status are separate

Creator earnings evidence, amounts reserved by payout requests, finance review, and final paid status are different states. An approved payout request is not the same as completed payment; paid status requires confirmed execution evidence.

Travel and booking clarity

A saved trip, booking record, and airline ticket are not interchangeable

Flight search

Flight prices, schedules, availability, baggage rules, and fare conditions come from travel suppliers and can change. Search results are not reservations.

Saved trips and Natifly bookings

A saved trip records planning information. A Natifly booking record stores transaction and supplier-reference evidence, but it is not by itself proof that a traveler holds a valid airline ticket.

Right to travel

Travel rights depend on valid supplier or airline confirmation and any required ticket documents. Natifly should never present an unavailable live-travel capability as if it had issued a usable airline ticket.

Payments and memberships

Sensitive payment details stay with payment processors

Card data

Payment-card details are collected by secure payment components rather than being stored as card-number fields on Natifly servers. Natifly retains only the payment and reconciliation evidence needed for its own product records.

Membership lifecycle

Creator memberships, billing periods, entitlements, and cancellation timing are shown in the creator's account. A successful browser redirect alone does not replace signed billing-provider lifecycle evidence.

Safety and support

Private help, reporting, and blocked-account boundaries

Support tickets

Support tickets are requester-scoped private records. Customer-visible threads do not expose internal staff notes.

Blocking and visibility

Blocking is applied across social discovery so blocked accounts are not surfaced through following, saved-story, or notification presentation where the product boundary requires exclusion.

Sensitive information

Support may need Natifly, trip, or booking references, but users should never send passwords, MFA codes, full payment-card details, API secrets, passport numbers, or unnecessary passenger identity data.

Operational security

What a public Trust Center intentionally does not disclose

Public trust documentation explains user protections and product meaning. It does not publish credentials, private keys, infrastructure addresses, deployment procedures, fraud-control thresholds, internal approval gates, provider-account configuration, or other operational details that would create security or abuse risk.

Trust Center | Natifly